Terms & Conditions
NightVisionHome.com is a division of Unified Optics Corporation. Please note that all charges, payments and shipments will be made under our corporate name. This will reflect on your Invoice, Credit Card billing statements, package labels, packing slips and all email correspondence.
Many of our products are subject to export restrictions per US ITAR regulations. Please visit our ITAR Export Regulations page for details. If you have any questions or concerns regarding this matter we urge you to contact one of our sales agents before placing your order.
D.O.A. (Dead on Arrival) Policy
Here at Unified Optics Corp., we take all possible steps to ensure the products you receive are complete and in working condition. Products from the factory are checked to make sure all components are present and we check all Image Intensifiers and Thermal units to make sure they are performing to our high standards before shipping. However, if the product should arrive D.O.A., the customer must report it to us within seventy two (72) hours of receipt and we will gladly expedite an exchange of the product if the following conditions are met:
- The product was not modified or disassembled in any way as to void the factory warranty.
- The customer contacted us in a timely fashion and was issued a Return Merchandise Authorization (RMA) number.
Please keep in mind: We cannot accept physically damaged product. If the packaging is reasonably damaged (enough to believe the product inside suffered damage as well), do not accept delivery from the carrier. If delivery was accepted, and the product was damaged, Unified Optics should be notified within forty eight (48) hours of receipt, at which point we will assist the customer in contacting the carrier and invoking the insurance policy. Each incident will be handled on a case by case basis. Unified Optics will take all necessary and rational steps to correct the problem in dealing with D.O.A. products.
The customer has fifteen (15) days after product purchase to request a refund. All products falling outside the D.O.A. policy are subject to a 15% restocking fee. This fee is charged because all return units are sent back to the factory for inspection, recalibration, refurbishment, and repackaging. We advise customers to purchase products from Unified Optics Corp. with care and consult one of our experienced agents for guidance on the application or capability of a product. Shipping costs are not refundable.
Each refund will be treated on a case by case basis depending on circumstances. Refund requests must be reported to Unified Optics Corp. by contacting email@example.com along with the invoice number and contact information. No return shipments will be accepted by Unified Optics Corp. without an RMA. It is under the full discretion of Unified Optics Corp. to allow or deny refunds which fall outside the scope of this policy.